Trust Center

Primary region: Trinidad & Tobago Tier‑III/IV facilities; options across the Eastern Caribbean.

Residency: Customer data remains in‑region unless contractually agreed otherwise.

Portability: Export and repatriation supported on request.

Zero‑Trust: Micro‑segmentation (Nutanix Flow) and least‑privilege access.

Hardening: CIS‑aligned baselines; patching cadence published below.

Monitoring: 24×7 NOC/SOC with alerting and runbooks.

Availability: Target 99.9%+ for managed services (per SOW).

RPO / RTO: Set per workload; verified via periodic DR tests.

Evidence: DR test reports and audit packs available under NDA.

Technology: Veeam‑based backups with immutability options.

Frequency: Defined per workload; daily minimum for critical systems.

Tests: Scheduled restore tests with documented results.

Alignment: Regional procurement law, CBTT guidance, and relevant standards (ISO/IEC families) where applicable.

Partners: Nutanix, Veeam, and carrier‑grade facilities; attestations available under NDA.

Requests: Email info@simplycloudsolution.com to request documents under NDA.

Cadence: Monthly patch windows; emergency windows as required for critical CVEs.

Notifications: Advance change notices and post‑change summaries for managed clients.

If you believe you have found a security issue, contact us at support@simplycloudsolution.com with details. Do not publicly disclose until we confirm remediation.

Public status page (optional) can be linked here. For managed clients, incident communications follow the SOW and runbooks.